Introduction

Please read the following Privacy Policy(the “Policy”) in detail to understand how our web servers use your personal data in order for you to access and browse our website https://www.stepglobalgroup.com(the “Website”).

Step Global DMCC

Step Global DMCC is a consulting firm specializing in investment immigration and dealing with over 30+ program worldwide. The firm is comprised of legal, financial, and real estate professionals along with third party global partners.

Step Global DMCCis registered in the Dubai Multi-Commodities Center (DMCC) Dubai.This Privacy Policy(the “Policy”) is issued on behalf of Step Global DMCCso when we mention “Step Global”, “we”, “us”, “our” in this Statement, we are referring to Step Global DMCC, who isresponsible for processing your data.

Our full details are as follows:
Step Global DMCC
Jumeirah Lakes Towers, Cluster N
Jumeirah Business Center (JBC) 4, Office 3203
Dubai, UAE
Phone: + 971 (0) 4 770 7825

General Information

We have structured our Website so that you can visit us on the Internet without identifying yourself or revealing any personal information.

Once you choose to provide us with personal information, we will protect such information and use it only in the ways as described below.

Privacy

We are committed to respecting and protecting your privacy at all times. Step Global DMCC will not sell, rent, transfer, or otherwise make available to others any information about any person visiting our Website except as expressly provided for in this Policy.

This Policy outlines the type of personal data Step Global DMCC may collect and how we will use such information, the basis on which personal data is processed, clarify obligations under data protection regulations and inform you have your data protection rights.

We process your personal data in an appropriate and lawful manner, in accordance with applicable data protection regulations. We will comply with local data protection laws in jurisdictions we operate in and to do so the personal information we hold about you must be:

  1. used by us lawfully, fairly and in a transparent way;
  2. collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
  3. relevant to the purposes we have told you about and limited only to those purposes; accurate and kept up to date;
  4. kept only as long as necessary for the purposes we have told you about; and
  5. kept securely.

This Statement was last updated in January 2020.

PERSONAL DATA

By means of this Website, you may contact our representatives and obtain information relating to the residence and/or citizenship programs or the services offered by Step Global DMCC and start the process of obtaining any of the services in which you may be interested. You may also contact us if you are looking for a career opportunity, or wish us to provide you with further information to support your press/media work. You may also contact us for general inquiries.

We will collect and process the following personal data about you:

1. Information You Give Us

These are personal details and include your first name, last name, nationality, country of residence, email address and phone number. They will also include information on which services you are interested in or details about your enquiry. The information you give us may also include data about any marketing preference.

Such information may be provided by you in the following circumstances: (i) by filling in an enquiry form on the Website; (ii) by corresponding with us by post, phone email or otherwise when you apply for our services; (iii) subscribe to our services or publications; (iv) request marketing to be sent to you; (v) give us some feedback or (vi) to start negotiations for or entering into a contract to supply goods and/or services to us.

To the extent you engage our services or where you might apply for a job opportunity you may be required to provide further information. Where you are a business user, we may also require further information before we enter into a commercial relationship with you.

Such further information may include payment details such as banking information, VAT number and/or tax ID in order for us to process payments in relation to our services. We may also require you to provide us with information that might be needed to establish and serve as proof of your identification such as copies of your passport or national ID. Where you are a job applicant you will be required to provide a copy of your up-to-date CV.

Where we are collecting or processing further information we will provide you with separate Privacy Notices which further describe how and why we are using your personal data such as Service Agreements.

Where we are required to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the services as agreed or we may not be able to enter into a contract with you but we will notify you if this is the case at the time. We may have to terminate that contract with you as a result.

We shall use this information:

  • to facilitate the provision of services which you request and where we need to perform the contract we are about to enter into or have entered into with you;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • where we need to comply with a legal or regulatory obligation;
  • to resolve any issues which you have reported and provide support related services; or
  • manage the supplier relationship you have with us.

2. Information We Collect About You From Our Website

Whenever you visit our Website we will automatically collect the following:

Technical information: including the IP address used to connect your computer to the Internet, your login information, browser type and version, the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time) as well as other information regarding your experience on our Website such as page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

Location Information: We may receive information about your location. We may determine your location through your IP address and, when accessing the Website through a mobile device, by using the data that we collect from this device. This includes information about the wireless networks or cell towers near your mobile device at the time of access.

Our Website uses cookies to distinguish you from other users of our Website. This helps ensure that we provide you with a good experience when you browse our Website and also allows us to improve our Website.

We shall use this information:

  • to administer our Website and for internal operations, including troubleshooting and in order to keep our Website safe and secure;
  • to improve our Website to ensure that content is presented in the most effective manner for you; and
  • to ensure that content displayed on the Website is presented in a user-friendly manner.

3. Information we receive from other sources

We may receive personal data about you from various third parties and publicly available sources as set out below:

Technical Data from Google Analytics Advertising Features, including Google AdWords, Facebook Pixel’s, Google Tag Manager, Amiando, Microsoft Dynamics, LinkedIn, Gmail and other Adhoc paid media partnerships.

Identity, Contact and Background Data from publicly available sources, compliance databases and/or compliance and due diligence service providers within and outside the UAE so we can confirm you are a suitable client of or supplier to us.

LEGAL BASIS FOR PROCESSING

We shall only process your personal data insofar as this is necessary for us to be able to provide the services we offer and/or for the purposes indicated in this Policy.

We may also process your personal data on the basis of any legitimate interest or in order to comply with any legal obligations at law. This may include the exercise or defense of legal claims or in order to comply with an order of any court, tribunal or authority or disclosure to a government or regulatory entity.

Generally we do not rely on consent as a legal basis for processing your personal data. However where your consent is required we will provide you with a form requesting (explicit) consent to do so.

MARKETING COMMUNICATIONS

You will receive marketing communication if you have requested such marketing information from us by providing us with your details through this Website and have consented and opted-in to receiving such information. Where we have entered into a business relationship, i.e. a contract, with you we may inform you about our activities, offers or other information which we believe would be useful to you in accordance with our legitimate interest. Where you have attended a seminar or previously expressed interest in global migration programs, you may also receive marketing communications from us.

We will not share your personal data with any third party for marketing purposes without your explicit consent.

You have the right to withdraw consent or to object to receive marketing information at any time by contacting info@stepglobalgroup.com or clicking unsubscribe. If you choose not to consent or to object to any one of the purposes listed herein or withdraw your consent at any time, we will still be able to provide our services, however, we would not be able to provide you with the full range of services which we offer and it may affect the efficiency with which we provide the services you request.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal data to any of our international offices/companies forming part of Step Global DMCC or to third party partners who have signed agreements with Step Global DMCC who may act as joint data controllers or data processors to the company which will be the data controller for your data when you obtain our services and/or may provide administration, controls and reporting services. For a full list of the Step Global DMCC and/or third party companies who may receive this information, send an email request to info@stepglobalgroup.com. We are happy to provide you with any providers relevant to your information and disclosure of your information.  We may need to share personal data with government agencies and authorities in the country where you seek to obtain residence or citizenship. We shall only provide the necessary information in order to perform services under our contract with you.

We may require to share your data with local agents or other service suppliers (in their capacity as data processors) which is necessary for us to provide the services you request. These local agents and suppliers store and process your data on the basis of strict confidentiality and subject to the appropriate security measures and safeguards in place as described below.

We may also share your data with other third parties in their capacity as data controllers such as legal, tax, real estate, immigration or other advisors and consultants, (international) banks for payment details or third parties providing other or additional services or goods to you such as real estate agencies/owners/developers who you might wish to engage with under separate terms and conditions between you and such third parties. These third parties will be processing your data in their own right as data controllers and their data protection policies and processes shall be become applicable.

We may also disclose your data if we are under a duty to disclose or share your personal data to comply with any legal obligation, judgment or under an order from a court, tribunal or authority. We may also disclose your data to enforce our Terms of Use, or to protect our rights, property or safety, that of our partners or other users of our Website. This includes exchanging information with other companies and organizations for the purposes of Anti-Money Laundering/KYC checks, Anti-Bribery/Corruption Laws compliance and/or fraud protection.

DATA SECURITY

We will ensure that appropriate security measures are taken against unlawful or unauthorized processing of personal data, and against the accidental loss of, or damage to, personal data.

The transfer of information between our Website and your device is protected with SLL certificates. When the Website is accessed using compatible browsers, that technology protects personal information using both server authentication and data encryption to ensure that personal information is safe and secure while in transit. All personal data is stored in a secure server environment that uses a firewall and other advanced technology to protect against interference or unauthorized access. Step Global DMCC servers are located in the UAE. Usernames and passwords are issued to persons authorized to access the personal data, such as our employees, who are bound by confidentiality not to disclose any personal data.

No method of transmission of data is one hundred percent (100%) secure and absolute security cannot be guaranteed. 

DATA STORAGE

We shall only store your data as long as is strictly necessary for the purposes for which it was collected i.e. to provide you our services or for the purposes of satisfying any legal, accounting or reporting requirements. In any case, retention of data shall not exceed 5 years from the date of termination or completion of the services. This period of retention enables us to use the data for defending potential legal claims, taking into account the applicable limitation periods under relevant laws, as well as, if applicable, to comply with Anti-Money Laundering/KYC laws and regulations, Anti-Bribery/Corruption Laws and regulations, accounting and tax laws, applicable to certain jurisdictions which we operate in.

YOUR RIGHTS AS A DATA SUBJECT

You are entitled to exercise the following rights:

 a. Right to Access Information

You have the right to request information as to whether or not your personal data is being processed by Step Global DMCC as well as information as to how and why it is processed. You may send an email to info@stepglobalgroup.com requesting information as to the personal data which is undergoing processing. You shall receive one (1) electronic copy free of charge via email. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive in which case we may also refuse to comply with your request in these circumstances.

b. Right to object

You may contact us at any time at info@stepglobalgroup.com to ask us not to process your personal data for marketing purposes e.g. receiving information from us about upcoming events, newsletters and publications and your data will no longer be processed for such purposes.

c. Right to correction

You have the right to obtain correction of any inaccurate personal data about you that we have processed, update any data which is out-of-date and the right to have incomplete personal data completed, including by means of a supplementary statement.

 

d. Right to erasure

You have the right to obtain the erasure of personal data we have concerning you when your personal data is no longer required where:

  • you withdraw your consent to us processing your personal data;
  • your personal data no longer needs to be processed; or
  • your personal data has been unlawfully processed.

e. Right to Restriction of Processing

You have the right to restrict our processing activities where:

  • you contest the accuracy of this personal data, for a period enabling Step Global DMCC to verify the accuracy of the same personal data;
  • our processing is deemed unlawful, and you oppose the erasure of your personal data and request restriction of its use instead;
  • we no longer need your personal data for the purposes stated in this Policy, but you require it for the establishment, exercising or defending of legal claims; or you have objected to our processing pending the verification whether the legitimate grounds of our processing activities overrode those pertaining to you.

CHANGES TO THIS PRIVACY POLICY

Any changes we make to this Policy in the future will be posted on this page, and where appropriate, notified to you via email.

If you have any questions regarding this Policy, or if you would like to send us your comments, please email us at info@stepglobalgroup.com or alternatively in writing at:

Step Global DMCC

Jumeirah Lakes Towers, Cluster N

Jumeirah Business Center (JBC) 4, Officer 3203

Phone: + 971 (0) 4 770 7825

Please check back frequently to see any updates or changes to this Policy.